Shipping and Return Policies
Shipping Policy
All non-UPS shipments require a customer signature upon delivery. The shipping company will call before attempting to deliver your machine. A total of three attempts will be made to contact you. After three attempts have been made the shipping company will make arrangements to return your machine to our warehouse. Return shipping and a 10% restocking fee may apply.
We cannot ship to P.O. or APO Boxes with internet orders. There are a couple of reasons for this. One is that many of our items are large and ship in boxes bigger than the post office will accept for postal boxes. Our on-line order system can’t determine what size of box your order will ship in. Another reason is that we ship items, like treadmill lubricant, that cannot be shipped through the US postal service.
Return Policy
We stand by our *products and strive to deliver the best for our customers. If you are not satisfied with your purchase, you can request a return within 30 days of your delivery date. Returns will include a non-refundable return shipping charge of $250 and 10% processing fee. Once the product ships, the fees will be applied and you are no longer able to cancel your order without incurring the fees. Any completed service is also non-refundable. Our ultimate goal is to deliver what you want, and we are willing to work with you to ensure the process is as smooth as possible.
All products must be returned in good condition, with all paperwork, parts, and accessories, or an additional 10% charge may be incurred. You can expect a refund in the same form of payment originally used within 30 days of our receiving your returned product. To request a return, go to https://my.iconfitness.com/icon_service.
*iFIT monthly membership fees are not refundable. iFIT annual membership fees are refundable only if canceled within thirty (30) days of the original purchase or the beginning of a trial period. To cancel your account, go to ifit.com/cancel, click "cancel membership," check the acceptance box, and "Cancel Membership", or call (866) 608-1798 during regular business hours.